Imagination

Banana Fragrances (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Shipping Policy explains how we collect, use, and protect your personal data when you visit our website,
make a purchase, or interact with us through any platform.

1. Eligibility for Return & Exchange
We accept returns and exchanges for any perfume you are unsatisfied with, provided they meet the following criteria:

• Smell First, Pay Later: Customers may Test the fragrance upon delivery to ensure satisfaction before fully committing to the purchase.
• Usage Limit: Perfume bottles with up to 10% used (i.e., at least 90% remaining) are eligible for return.
• Request Timeline: Requests must be made within 2 days of delivery.

2. Non-Returnable Items
All products are eligible for return; however, the following are exceptions:

• Bottles where more than 10% of the product has been used (beyond testing).

Delivery Charges

No hidden charges, no confusion – pay only Rs. 250/- as a flat delivery fee on every order.Whether you buy 1 product or 10 products, the delivery cost stays the same.

3. Damaged, Leaked, or Incorrect Items
If you receive a product that is damaged, leaking, or incorrect:

• Contact us within 24 hours of delivery.
• Provide clear photos or videos as proof.
  4. How to Initiate a Return
  To ensure a smooth process, please contact us via:
• Phone: 0300 1232013
• Email: info@bananafragrances.com